Return Policy

Return Policy

PLEASE MAKE SURE THE ITEM YOU ORDER IS THE ITEM YOU NEED AND THE ITEM YOU RECEIVE!  ITEMS LISTED BELOW THAT ARE NON RETURNABLE WILL NOT BE REFUNDED!

DO NOT REFUSE TO ACCEPT DELIVERY OF ANY SHIPMENT! DOING SO MAY RESULT IN ADDING NON-REFUNDABLE ADDITIONAL SHIPPING AND RESTOCKING COSTS.

ALL RETURN REQUESTS MUST BE SUBMITTED TO CE MARINE WITHIN 30 DAYS OF RECEIPT. 

NO RETURNED PRODUCT WILL BE CREDITED WITHOUT PRIOR RETURN AUTHORIZATION. 

ANY RETURN AUTHORIZATION REQUESTED AFTER 30 DAYS WILL BE DECLINED AND NO REFUND WILL BE ISSUED.

DO NOT RETURN ANYTHING WITHOUT A RETURN AUTHORIZATION!

DO NOT RETURN ANY ITEMS DIRECTLY TO THE MANUFACTURER!  DOING SO MAY RESULT IN ADDING NON-REFUNDABLE CHARGES.

Non-Returnable items:

  • Any items that have been used, installed, wired or altered in any way, including but not limited to fixtures, lamps, components, controls, sensors, switches, etc.
  • Any items that are not in their original packaging.
  • Any items modified from original state or condition, for example changing voltage or adding sensors, cords, controls, etc.
  • Any items that have had any installation or special wiring work done, either at the factory or post-manufacture.
  • Any item under $25.
  • Shipping charges are not refundable.

Shipping charges:  As the customer, you are solely responsible for arranging return shipping and all shipping costs associated with the return.   Consider using a traceable shipping service (like UPS) or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Once you receive the tracking information for the return please email that information to customerservice@cemarine.com to expedite the crediting process.

Guidelines for items conditional return:

  • Item must be in original packaging.
  • Item must not have been installed or used.
  • Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken.
  • Items must arrive at Warehouse-Lighting undamaged and re-saleable as new.

All returned items will be inspected when received at CE Marine.  Any items lost, damaged in transit, not in original condition, scratched, missing parts, or not saleable as new will not be eligible for refund!

If these Guidelines are not met the return/refund will be declined or will incur additional re-stocking fees.

Return Process:

Step One 
Contact CE Marine Customer Support by phone (1-414-254-1559) or email customerservice@cemarine.com. Please have your sales order or invoice number available at time of contact.

Once we’ve established eligibility, our team will supply you with an RGA (Return Goods Authorization) form (via email). 

Step Two
Print the RGA form that will need to be included in returned product boxes (1 per box)

Step Three 
Ship your return back to the given address specified by CE Marine customer service. 

Refunds:  Upon receipt and inspection of the returned goods (assuming all criteria and guidelines have been met) CE Marine will notify you of the approval or rejection of your refund.

Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment (less shipping and restocking fees incurred) within 3-6 business days.

There is often some processing time before a refund is posted.

If you’ve not received your refund within 7-10 business days, please contact us at customerservice@cemarine.com.

Defectives:

If your product is defective >please contact us at customerservice@cemarine.com.